faulty items

WHAT IF MY ITEM IS FAULTY?

 

Our apologies if you have received an item that is not in perfect condition.......

 

Please send us an email immediately at info@treasures-design.com with photos of the fault.  We will meet our obligations under the Dutch Consumer Law guidelines which states that if a product is found to have a minor fault a free repair will be provided.  We do recommend having the item repaired locally and Treasures Design will reimburse you the amount.(Please keep your receipt as Treasures Design will need a copy of this) 

 

You may also choose to send the item back to Treasures Design to be repaired. (Customer will be responsible to cover the shipping costs to have the item returned and posted back out ) We offer for yourself to have it repaired locally as it means less time that you will be without your Treasures Design as the processing time will be longer ( 10-15 days for repairs) . 

 If the item cannot be repaired, we will happily replace the item if in stock or process a refund.

 

All Treasures Design products have a 3 Month Warranty for manufactures faults.
*Please note this excludes noticeable fair wear and tear.

All of our leather is dyed individually, so each product colour will vary from one to the next, making each piece unique! Please note that no two leathers are dyed the same, and colour variances can occur between each batch. Hide marks are not considered a fault.

 

HOW WILL I BE REFUNDED IF MY ITEM IS FAULTY AND CAN NOT BE REPAIRED?

 

Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

We endeavor to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.